Q: What is PayPal?
PayPal allows you to send money securely from your credit card, debit card or bank account without ever revealing those details.
PayPal is a subsidiary of eBay so it's quite reputable and we feel confident in placing our trust in it.
PayPal is free to join, and with over 1 million accounts in Australia, and over 86 million accounts worldwide, PayPal is rapidly becoming the standard way to make purchases online.
Read more about PayPal at this link:
Q: How do you guarantee my privacy?
Privacy Guaranteed:Animeotaku automatically receives personally identifiable information from you [the customer] as soon as you register with animeotaku; these include full name, email and home address. When you register with us, your information is documented in our system. All of this is required for us to be able to conduct a transaction with you online. All of this personal information is only privy to the current employees of animeotaku Animeotaku will only use your personal information to contact you to conduct an online transaction and to customise the advertising and content on that appears on our website.
Q: Should I worry about credit card fraud?
We use PayPal System to process your payment, so we never get any information of your credit card.
Q: Do you have a surcharge for paying by credit cards?
No, we have no surcharge on using any of the payment options.
Q: When will I receive my order?
We will ship your orders by next working day after we receive your payment.We ship our orders via Australia Postage, domestic orders are normally received within 1 to 5 business days.
Q: Can I pick up my web order from your shop in Sydney area?
Yes, you can pickup In our company in carlingford nsw2118.But you would need to advise us before pickup,please Leaving messages at you order
Q: What do I need to bring in for a pickup?
It is helpful to bring in your Tax Invoice number so that our staff can process your pickup in an efficient manner. This can be printed when placing an order online.
Q: My credit card is charged but i haven't received my order?
If a customer reports that their card has been charged when our records show it as a decline the customer MUST email us a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to animeotaku.com.au
Q: I made a mistake on my order, how do I fix this?
Please get in touch with us as soon as possible by calling or emailing, include your order number and the correct order you are after. Please note, we can note change orders after it has been packed or dispatched.
Q: Commodity in the delivery process lost, or send to wrong address?
Please contact timely our staff will help you express company confirmed. Such as express mistakes throw thing, staff will according to the situation and express company communication and lose, the processing time is 2-3 workdays. Occurs when the goods sent the wrong address orders,
staff will provide the corresponding verification and according to the fastest time recover wrong express,
Q: If must be registered member can shopping?
Yes, Member Shopping is indispensable. " Member " function is strong, it let you check your order status;your favorite item;your member reward points; whether your products have been sent out. Can be enjoying the special member discount.
Q: Is Member, must fill in real information?
Is! Member must input true information network will ensure animeotaku, privacy and security. Among them, (E-mail address, the true name, address, phone number, etc.), prosperous must fill customer information. Any such as untrue, will affect you buy, and receiving such information and order. The true name and the other is beneficial to us for your goods accurately and rapidly when the accident can get in touch with you.
Q: I have no clue what I should order?
You can always contact us, and we will give you suggestions. We also can book you favorite anime product
Q: why distribution service sometimes. But there was no answer questions online?
The consultation, we need to turn many guests to every member is the hope of his orders, so we will reply to you after inquires. In addition, online consulting system information window will have the countdown, a time limit will be closed speak: oh, you wait for a moment when we can face.
Q: Weekends can also deliver?
No, We will ship your orders by next working day
Q: Can I get a product you don't have on your website?
We can check with our suppliers if we are able to get it, we will need to get a 25% deposit before we place an order. There are a huge range of products and brands on the market and as such, we can not stock every product.You can tell us your favorite anime characters, we send you related characters photo of products, choose the products which you like , we charge 25% of the deposit, tell you estimate date of receipt of the order. The date will be different each time, should consult our purchase schedule.
ship your orders by next working day